Live face on the web
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The Solution
A known bug within Internet Explorer and Flash causes intellichat to pop when interacting with some Flash Elements. The most popular of these is Live Face on Web. To resolve this issue, you simply need to modify the PlayLFOW.js file in your web directory.
After working with many customers on this specific issue, we have decided to release this page to help everyone experiencing the same problems. There are a few changes you need to make to your existing PlayFLOW.js file, which will resolve any issues you may be having.
The following code can be found near the end of the LFOW file, at around line 400. The original code should look something like this:
lfString += "<param name='movie' value='" + lf_URL + 'lfow.swf' + lfParamString + "' />";
lfString += "<param name='quality' value='high' />";
lfString += "<param name='wmode' value='transparent' />";
lfString += "<param name='allowScriptAccess' value='always' />";
lfString += "<param name='loop' value='false' />";
lfString += "<embed src='" + lf_URL + 'lfow.swf' + lfParamString + "' allowScriptAccess='always' quality='high' wmode='transparent' loop='false' width='" + lf_SWF_File_Width + "' height='" + lf_SWF_File_Height + "' name='obj" + lf_ID + "' align='middle' type='application/x-shockwave-flash' pluginspage='https://www.macromedia.com/go/getflashplayer' />";
lfString += "</object>";
You will need to add the following code to the object and embed elements within the code:
Once you have made these changes, your final code should look as follows:
lfString += "<param name='movie' value='" + lf_URL + 'lfow.swf' + lfParamString + "' />";
lfString += "<param name='quality' value='high' />";
lfString += "<param name='wmode' value='transparent' />";
lfString += "<param name='allowScriptAccess' value='always' />";
lfString += "<param name='loop' value='false' />";
lfString += "<embed onmouseover='VirtualAgentSuspend=\'LFOW\';' onmouseout='VirtualAgentSuspend=\'false\';' src='" + lf_URL + 'lfow.swf' + lfParamString + "' allowScriptAccess='always' quality='high' wmode='transparent' loop='false' width='" + lf_SWF_File_Width + "' height='" + lf_SWF_File_Height + "' name='obj" + lf_ID + "' align='middle' type='application/x-shockwave-flash' pluginspage='https://www.macromedia.com/go/getflashplayer' />";
lfString += "</object>";
We recommend testing your modified file within a test environment before putting the new JS file on your live website. Should your updated file not work, we are always more than hapy to offer additional assistance.
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